A hospitality recruitment business and the Coronavirus effect
Our new guest blogger Penny Cook, of Penny Cook Recruitment, gives her insight into how the Covid-19 pandemic is affecting her well-established hospitality recruitment business.
Penny has been delivering innovative, independent and personable Hospitality Recruitment Solutions with exceptional service to the industry for over 20 years.
Where to start?
Seriously who would have thought in January that by the end of March the country would be in lockdown due to Covid-19 and that the entire hospitality industry would be affected with all pubs, bars, restaurants, hotels, events, leisure centres, holiday parks and contract caterers etc completely shut?
I don’t think that, despite hearing about what was happening in Europe, anyone saw measures as drastic as these coming to the UK and no-one was prepared to shut down their business with a few hours warning, but we did. Myself included, whose hospitality recruitment business stopped overnight.
What happened next
The next few days and weeks were spent in a whirlwind of cutting costs out, furloughing staff (who had even heard of the word?!) working out what could be claimed to support us – thank you Rishi Sunak for everything you have done for the industry – and going from being in shock to the reality of having no revenue, income and outstanding invoices that will not be paid any time soon.
Now the shock has eased and a steely determination has taken over. All my clients are putting plans in place to bounce back stronger than ever with renewed vision and vigour. And they will. With the support of loyal suppliers and customers all seeking the same goal – to re-open the industry for business.
Open for business
We remain as passionate as ever about the industry, the great people in it, the relationships we have and the knowledge that, in time, we will all recover with renew strength and vigour.
I started Penny Cook Recruitment at the beginning of 2011 after working for leading hospitality recruitment agencies at director level and a career in operations in hotels and restaurants. My aim was and still is to provide a very personable and approachable service to clients and candidates that gives consistency and creates loyalty.
We recruit junior and senior managers, support staff (HR, sales, marketing, customer service etc) and chefs at all levels across the UK for large corporate and small independent companies encompassing hotels, restaurants, bars, pubs, leisure, bakeries, coffee shops, garden centres, contract catering and anywhere with a catering offer.
I am incredibly passionate about people and the industry and always make time to catch up for a chat with clients and candidates new and old. Outside of work I am a real foodie, love to travel and am often seen cycling around Somerset with my husband.